Owner resources
You own it. Here is how to look after it.
The things people call us about most, in the order they usually come up. If none of this covers it, the service line is a real person.
Watch how to do it
23 short videos on relighting a pilot, changing a battery, resyncing a remote and cleaning the glass. Most service calls we get are one of these.
GoRead the common questions
13 answers on fireplaces, stone and visiting the showroom, written by the people who install this for a living.
GoBook a service or a sweep
Annual service, chimney sweeping and video inspection, by our own NFI and CSIA certified technicians. We service every brand we carry.
GoTerms and warranty
Payment, returns, delivery and the 12-month installation labor warranty, in full.
GoWorth reading
Start with these six.
New Product Alert: ProVia Manufactured Stone (with Project Visualizer!)
VanderWall is proud to partner with stone veneer manufacturer ProVia to complement our wide selection of exterior and interior…
How to Create a Backyard Oasis
Do you like entertaining or just enjoying your yard? Let us help you create a backyard oasis that will have you never wanting to…
Gather ‘Round the Fire to Experience Hygge
As winter sets in and the days get shorter, it’s time to embrace the Danish concept of hygge (pronounced hoo-gah). What is hygge…
Practice Fireplace Safety to Enjoy a Cozy Winter
Cozy season is officially here, and that means it’s time to make sure your fireplace is in safe operating condition. By taking a…
How to Create a Cozy Outdoor Space for Fall
Temperatures are dropping, leaves are turning, and the sun is setting earlier. After a hectic summer, fall is the perfect time to…
All About Backyard Outdoor Fireplaces
When the seasons change and the cool breeze starts to set in, there’s nothing quite as inviting as the warm flicker of a…
Still stuck?
Call the service line on (616) 842-4500. If it is something simple we would rather talk you through it than send a technician.