Frequently asked questions.

An insert is a sealed heating unit built to fit inside an existing masonry fireplace, which turns an open fire into a real heat source. An open masonry fireplace pulls heated air out of the room and up the chimney. An insert stops that and puts the heat back into the room.

Yes, when they are installed properly. A correct install is what gives you both the heat efficiency and the safety, which is why our own crew does the work rather than a subcontractor.

Yes, and there is more than one way to do it. Some involve demolition and construction and some are far less invasive. Most people with an existing traditional fireplace upgrade to a gas insert instead, which reduces the draft up the masonry chimney.

It depends on the fuel and on the firebox you already have. For an insert we measure the front width, back width, height and depth of the existing firebox. Bring those numbers, or let us come out and take them.

That depends on how you want to use it, what fuel you have available, and what you want it to look like. There is no single best. Come to a showroom, tell us how you want to live with it, and we will narrow it down with you.

It is generally treated as a strong return relative to its cost. We would rather you buy one because you want to sit in front of it, and treat the resale side as a bonus.

The stone itself will not. Heat can weaken mortar over time, though, and that is what causes a system to shift. In Michigan the freeze and thaw cycle works on the flue liner as well, which is why an annual clean and inspection matters.

Effectively as long as the building it is in. Stone is one of the few things in a house you are unlikely to replace.

It is durable and low maintenance. Plain dish soap handles dust. For smoke staining and creosote a stronger cleaner may be needed. Check with your stone supplier before putting any chemical on stone, because some finishes will not take it.

No. Both showrooms are open to walk in during the hours on the contact page. If you want a specific person or a longer sit-down, call ahead and we will book it.

Both. We serve masons, builders and architects out of the yard, and homeowners out of the showrooms, and the same counter serves a DIY project.

Yes, for hearth products. Our own NFI and CSIA certified technicians handle the installation and the service afterwards.

We service all of the brands we carry. Call the service line and we will tell you honestly whether yours is one we can help with.