Help Videos

Find helpful tips and tricks to avoid a service call, maintain your fireplace, or just to learn something new.

Battery Issues

Replacing a Battery Back Up

Replacing a Battery Back Up

Remote Controls

Resyncing Your Remote to Your Fireplace

IntelliFire Touch Remotes

Relighting Your Fireplace Pilot

Relighting the Pilot on Your Gas Log

Relighting a Piezo Pilot

How to Clean Fireplace Glass

How to start a fire top down

How to Start a wood fire

Cultured Stone

Kafka Stone

Stone Cutter Video

How to Clean brick

How to Apply Water Repellent

Check your fireplace Manufacturers websites for additional videos