Help Videos

Find helpful tips and tricks to avoid a service call, maintain your fireplace, or just to learn something new.

Battery Issues

Replacing a Battery Back Up

Replace Batteries

Remote Controls

Resyncing Your Remote to Your Fireplace

IntelliFire Touch Remotes

Relighting Your Fireplace Pilot

Relighting the Pilot on Your Gas Log

Relighting Pilot Light

How to Clean Fireplace Glass

How to start a fire top down

How to Start a wood fire

Cultured Stone

Kafka Stone

Stone Cutter Video

How to Clean brick

How to Apply Water Repellent

Check your fireplace Manufacturers websites for additional videos