Owner resources
Help videos.
Find helpful tips and tricks to avoid a service call, maintain your fireplace, or just to learn something new.
Gas fireplaces and inserts
How to operate your gas insert or fireplace in a power outage
Replacing a battery back-up
Resyncing your remote to your fireplace
IntelliFire Touch remotes
Relighting the pilot on your gas log
Relighting a piezo pilot
Changing the batteries in your gas fireplace remote
Replacing the batteries in a Regency wall-mounted remote receiver
Operating a Kozy Heat Proflame 2 remote
Lighting a Regency pilot with a piezo igniter
Lighting a Regency pilot with direct spark ignition
Cleaning and maintenance
How to clean fireplace glass
Cleaning fireplace glass, second method
How to clean brick
How to apply water repellent
Wood fires
How to start a fire, top down
How to start a wood fire
Stone
Cultured Stone
Cultured Stone, installation
Kafka Stone
Kafka Stone, second video
Straight from the manufacturers
The people who built your appliance publish more than we can host here.
Still stuck? Call the service line on (616) 842-4500. If it is something simple we would rather talk you through it than send a technician.
Need someone to look at it?
Our own CSIA certified technicians service what we sell, and most of what we do not.