Testimonials

“Testimonials describe what has been, and are a promise of what is to come.”

Ron Kaufman

Reviews

Dub
Dub
18:05 02 May 24
Martin Hillila
Martin Hillila
21:50 30 Mar 24
Excellent job. The guys were pleasant and knowledgeable.
George Giddings
George Giddings
19:33 26 Mar 24
Service was good. The guys came in for about and hour
t Reser
t Reser
20:43 15 Feb 24
Linda Streur
Linda Streur
17:38 14 Feb 24
Thorough, helpful and knowledgeable
Sarah Cooke
Sarah Cooke
00:51 07 Feb 24
Scot Desness
Scot Desness
19:09 02 Feb 24
Professional installers, on time job well done
Darrell Van Fossan
Darrell Van Fossan
20:00 26 Jan 24
Great quality’s products, outstanding staff, and excellent service. Very customer focused. You will never be a unsatisfied customer!!
Florence Kroll-Morris
Florence Kroll-Morris
17:35 18 Jan 24
I Went in with my fireplace remote and the people at the front desk immediately saw to my needs. Jon was especially helpful in tracking down the person who had the expertise to sync the remote with the fire place. Kyle, who is my neighbor, volunteered to learn how to do the sync and came over to do it for me. What a great bunch of people at VanderWall Concete! Great service and great product lines.
Martha
Martha
19:44 09 Dec 23
Very professional and easy to deal with.
Andrea Schultz
Andrea Schultz
17:38 12 Oct 23
Excellent service and we are so happy with our new fireplace insert!
Shirley McArdle
Shirley McArdle
13:53 12 Oct 23
Sam’s the best! Efficient, caring and so knowledgeable.
Denver Bostater
Denver Bostater
16:18 29 Sep 23
Great place to unload real fast friendly people nice place to go
Andy Maciejewski
Andy Maciejewski
18:02 05 Sep 23
If you need fireplace installation, service, and sales experience, this is your team!
Jeanette Berry-Quada
Jeanette Berry-Quada
19:34 28 Jul 23
I love my Vermont stove there team was very helpful and explained everything to me and everything came in very quickly the install group was very polite and explained this very well and saved me a thousand dollars I would highly recommend them and they have a awesome showroomJeanette
Betsy Voshel
Betsy Voshel
20:13 15 Jul 23
Can't speak highly enough of this business who ended up saving us $3K. Yes---$3K! They were helpful from the start as they determined the best plan to address a "supposed" chimney liner "issue" which was 11 years old. When Sam came out, he thoroughly inspected our insert and the chimney and informed us that everything had been installed according to code etc. so not to worry. Another company had told us the entire liner had to be replaced = SCAM....very grateful for the professionalism, integrity, and thoroughness of this company. Highly recommend them! Its SO nice to know there are still people who believe in doing the right thing.
Sholeh Veiseh
Sholeh Veiseh
15:33 28 May 23
The experience of choosing, buying and to the last moment of installation could not be any more easy and pleasant everyone is professional, and easy to work with. Could not be any more happier 🌷Thanks to the whole team at VanderWall brothers for making it such a great experience 🙏🏽
Sara Sanders
Sara Sanders
21:43 02 May 23
We had a couple service calls and initial install with heritage. Great people. Very professional, techs were knowledgeable, clean and paid attention to detail.Very happy we chose Heritage / Vanderwall and highly recommend them to anyone looking for new install or retrofit.
Gary Loney
Gary Loney
16:03 28 Apr 23
I loved working with Nate. He visited our home to determine and explained how the gas fireplace insert and the gas fireplace stove would be installed. He the came out latter and installed them. He did little extra like make sure all gas line connection looked picture perfect. He even cleanup the old gas line. He painted brackets black, so they were less noticeable. We are very happy with our new units.
Marcia Willey
Marcia Willey
18:52 12 Apr 23
Sam and Danny (trainee) were here to day and I think they were wonderful. The informed me of their progress and helped me understand the working of my gas fireplace better. They went the extra mile to get all the parts I needed at the best price possible.You are in good hands with them.
John Mihotz
John Mihotz
15:43 02 Apr 22
Great place gave us lot's of lnfo
Roxanne Eller
Roxanne Eller
20:48 27 Feb 22
The fireplace system we had installed works fine, although wildly overpriced (as is the case most places) with a remote that looks like a cell phone from the 80s. The service people were great, but the office behaves markedly as if they are doing you a massive favor to give you their service... for which you are paying through the nose! Nothing unprofessional or anything, just overwhelmingly unaccommodating in terms of being reached via phone, clarity of communication, and all scheduling issues. For example (one of many), for days and days I could not reach a human to better understand what would be happening on installation day, and then when I finally got through they acted annoyed and confused why I would want any information about how the installation process would happen (am I waiting for a phone call or a knock on the door, will I have any advanced notice before they arrive, etc.). I didn’t feel ripped off or anything (at least not in the context of post-COVID home improvement markets), just vaguely disrespected.
Mary Degraaf
Mary Degraaf
01:15 04 Feb 22
Les worked on our Napoleon gas fireplace and did an awesome job. Fixed the problem in the 1/2 hour time frame. He was informative ,friendly, and knowledgeable. The $149 for a 1/2 hour worth of work seemed a little steep. Thank goodness Les knew what to do and did it quicklyThanx Les👍🏻👏🏻
manyaft5
manyaft5
16:07 13 Nov 21
Very nice people and very informative. Not pushy at all.
Vicki Vargo
Vicki Vargo
15:21 16 Oct 21
VanderWall Brothers has a vast supply of stone products to enhance the exterior of homes. But also, they have a great fire pit product which is sustainable in Michigan winters. Their staff is very friendly too.
marc buzzell
marc buzzell
15:58 27 Sep 21
They are good and respectful company. Always there to help.
Darla Parrish
Darla Parrish
21:26 06 Aug 21
Vanderwall Brothers installed a fireplace for us today and we are extremely happy we chose them! From our initial fact-finding visit (where Dan was extremely knowledgeable) and several phone calls and emails afterward that he promptly answered, we were confident that they had the knowledge and expertise to ensure we were happy in the end. Sam, Nate and Andrew were here today for the initial installation and they were fantastic! They worked together as a team and willingly redid the platform after we decided we wanted it a bit lower than what we had initially communicated. Every aspect of this process was seamless thanks to the group of employees we worked with; they certainly represent Vanderwall well and we highly recommend them!
2violinify
2violinify
14:29 22 Jul 21
We highly recommend VanderWall Brothers!! They are very knowledgeable and professional. Sam was our first contact in their beautiful showroom, and did an excellent job answering our questions, knowing his product extremely well. Dan is an excellent communicator via email and handles invoicing and scheduling very professionally and promptly, with very good and honest pricing. Les is stellar, another excellent communicator, and very professional and knowledgeable in measuring to determine the exact model needed for our home. Sam is superb - he and Andrew did a top notch job installing two fireplaces for us. We just can’t say enough about the entire team - they are AWESOME!! We visited 3 other fireplace stores in the west Michigan area and are so glad we chose VanderWall Brothers. The Chaska fireplaces look beautiful and we will enjoy them and their heat for many years to come!!
Barney Same
Barney Same
16:45 18 Jun 21
Great local business, good service and fair prices... even in today's market.
Robert Pleasant
Robert Pleasant
19:18 26 May 21
Sam and Nate P just installed a Chaska fireplace insert for us. They did a fantastic job, are great ambassadors for Vanderwall. Thanks Sam and Nate!
Kevin McKenney
Kevin McKenney
00:25 17 May 21
Very pleased with their knowledge of the industry. I recently purchased a home with a gas fireplace that wouldn’t light. I called late in the evening, left a message and early the next day Scott(?)returned my call and walked me through how to o-erase the fireplace, all at no charge. He could have easily sent a service technician and charged a fee. I appreciate their honesty and integrity
Sandy LeVand
Sandy LeVand
21:16 06 May 21
A big Thank you to Sam & Nate for installing our fireplace today. They were personable, helpful and did an awesome job.
Deb Everett
Deb Everett
19:06 27 Apr 21
Scott and Dan were great to work with. They made it easy and I felt affordable within my budget. Les the installer was great. Took the extra time to replace the gas line as it was not up to current code. I love the new look and it is a definite upgrade! Great job!
Mary Jurkiewicz
Mary Jurkiewicz
17:54 21 Apr 21
Sam & Nate did a fantastic job & they were so nice & enjoyable to work with. We are thrilled!!
Trevor Gerlach
Trevor Gerlach
14:50 25 Mar 21
Great communication from all employees from the sales floor through the installation team. Wants and needs based on our space available was closely listened to and the fireplace looks great!
Joseph Salisz
Joseph Salisz
15:21 29 Jan 21
Due to COVID, a little slow out of the blocks, but once the installation team got on it, couldn’t have been a better experience. Very respectful crew. Quiet, knowledgeable, and efficient. Les, Sam and Andrew were the A team!
Dale Masbruch
Dale Masbruch
20:23 22 Dec 20
Les and Mark just completed a gas log Napoleon fire place insert at our home today. Excellent job. They also completed some preplanned customization and the results look great. They let us know what they were going to do and then completed the work efficiently. Could not be more pleased.Linda and Dale Masbruch
K Hook
K Hook
12:25 08 Dec 20
We recently had a gas log insert installed, and we couldn’t have asked for a better experience. From Dan in the showroom helping us figure out what we wanted, to the professional installation that Les did. If you’re in the market for a gas log insert, I strongly recommend you check them out!
Greg P
Greg P
01:38 25 Nov 20
Just had Sam and Andrew install a Green Mountain woodstove in our house. They were polite, professional, precise and did an excellent job (in inclement weather). They deserve a raise!Dan at the shop provided us with great service and we would recommend VanderWall every time! Thanks guys!
Linda Frey
Linda Frey
16:24 20 Nov 20
VanderWall Bros earned my top rating and a I will give a positive reference to friends and strangers alike! The showroom is a big beautiful experience, so Covid distancing is easy to do. Dan communicated clearly and consistently about scheduling and Les did a masterful job on our indoor gas log fireplace installation. When it's time for an outdoor fire pit we know we'll call VanderWall Bros!
Stephanie Parks
Stephanie Parks
01:50 07 May 20
Great group of people. Beautiful work. We love our 2 fireplaces and recommend them with no reservations.
Barbara Stellard
Barbara Stellard
21:32 24 Feb 20
Second trip to VanderWall...another outstanding experience! Simply SUPERB customer service!
Dana Gonzalez
Dana Gonzalez
13:53 24 Feb 20
Fabulous selection of stone, brick, glass fireplaces, etc. Nice big showroom.
Katie Lasich
Katie Lasich
01:12 06 Feb 20
I left a bad review a while back. I was wrong. I get angry to easy. This company has gone out of their way to make us comfortable with our purchase. I am sorry.
Bill Cate
Bill Cate
14:24 30 Dec 19
Scott V. was very helpful in solving a problem with my wood burning stove.
Christa Cianfrini
Christa Cianfrini
18:43 08 Dec 19
I called VanderWall to get a quote on a wood burning insert to compare to other quotes I had received. Their quote was comparable (and even a bit below on installation and liner fees) but what stood out the most was their degree of professionalism and honesty. I had told them a specific model of insert we were looking at and the price I had found it for (on clearance at another store) and they gave me their input on the quality of that item and suggested that we would be getting a great deal if we purchased. They also gave me the makes and models of some other quality inserts to look and and consider for when we decide to also do our basement fireplace. It is rare to find a company that truly puts the customers best interest ahead of business gain! We will definitely be reaching back out to VanderWall's for our next project!!
TJ Hamilton
TJ Hamilton
18:50 25 Oct 19
We highly recommend VanderWall Brothers for a fireplace upgrade. We have a 90 year old house and our new gas log installation fits perfectly with the look of our fireplace. Dan was great answering our questions, as well as a seamless install by Les, we couldn't have been happier with the process. We appreciated the selection of the different logs they had in the showroom to help us get the right look.Our fireplace is going to be used a lot more now 🙂 Thanks so much for everything.
Burnell Grieve
Burnell Grieve
03:05 24 Oct 19
Knowledgeable, helpful employees. Not hard sell. Been back several times with questions, always willing to assist. Great job of installing on our new build.
Marti Closz
Marti Closz
15:53 29 Jun 19
Great people to work with. Very knowledgeable and will work within your budget. Highly recommended.
Pat Kelley
Pat Kelley
15:56 29 May 19
This is a great place to start your masonry project.
Larry Netzler
Larry Netzler
23:18 18 Apr 19
We had Vanderwall Bros install a Cozy Heat fireplace about 3.5 years ago, great unit heats our entire basement in no time, had a small issue yesterday, called them and within 20 minutes Les called me back. After explaining the issue he told me he would be right over as he was going back to the shop, stopped in spent 30 mins even going on my roof to check the vent, fixed our problem, asked how much I owe, told me no charge, NOW THAT’S SERVICE, you would be foolish not to check out Vanderwall if looking for a fireplace.
Destine Reed
Destine Reed
17:21 13 Mar 19
OMG!! This Place Has Wood pellets for Woodburning Stove when EVERYONE else had none!!! Praise the Lord!! Its Only March and most places consider wood pellets a SEASONAL product....well, its not gonna be warm tomorrow folks, so this is Thee Place to Go!!! Many Blessings to You VanderWall Brothers for looking out, and Keeping Us warm
kim karnemaat
kim karnemaat
17:37 08 Feb 19
Beautiful showroom, friendly and knowledgeable staff, excellent service and installation. We couldn’t be more pleased with our choice in Vanderwall Brothers for our fireplace and stone work. Excellent!
Kent Karnemaat
Kent Karnemaat
13:50 08 Feb 19
Fantastic business. Great showroom, knowledgeable people. Everyone is friendly. Les the install guy is awesome, he and his crew worked through an ice storm to install our new Cozy Heat insert, did a great job! Warm and toasty!
Michelle Maitner
Michelle Maitner
04:05 21 Jan 19
What great and friendly service! Very detailed and helpful on our repair call. We will definitely use this company in the future.
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We would be delighted to have you visit us! Our fireplace stores in Michigan displays a significant selection of stone veneers and an extensive array of indoor and outdoor fireplaces and stoves for you to see and feel the warmth. Talk to our experienced staff for expert advice and personal service. We can help you make the proper selection that compliments your living space and falls within your budget.

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