Testimonials
“Testimonials describe what has been, and are a promise of what is to come.”
Ron Kaufman
Reviews
Connie Culhane
19:36 05 Mar 25
The VanderWall brothers were great! They promptly and professionally installed a gas insert into our current wood-burning fireplace and worked around a tricky setup rather quickly. They handled the whole process: scheduling the electrical contractor, inspectors, and installation seamlessly and expediently. We won't hesitate to use them again for other services!
Glenn William
18:01 05 Mar 25
Jan Olsen of Vanderwall Brothers was outstanding in reviewing gas stove options with me for my Lake Michigan home. He was thorough, informative and we looked at numerous options. We will be buying our fireplace/stove through Jan at Vanderwall Brothers
Kathy Swanson
22:14 11 Feb 25
I appreciate the service I received from VanderWall Bros. They were extremely helpful, there were many examples to look at when we were deciding on what we wanted. The quote we were given was comparable to a couple of other businesses we checked with and the choices were much better.
steve stephan
19:27 29 Jan 25
Working with Vanderwall was very easy. Mark and Andrea communicated very clearly and effectively to share the process of purchase, payment and installation. A text was sent just before Graham showed up for installation. The installers were very respectful and made sure they protected our carpet and any furniture that they were working around. I would highly recommend their products and service.
Catherine Thibdaue
22:59 22 Jan 25
Every staff person that we dealt with at VanderWall’s was very professional when installing our fireplace. Sam, Nate and Graham did a wonderful job. I would not think twice about using VanderWall again.
Matthew Scott
23:07 21 Jan 25
We had a service issue with our over 20 year-old Kozy fireplace. It turned out to be a non issue. Sam, the technician, could not have been nicer. He immediately solved the issue and explained why we were not able to turn on the fireplace. He then took us through all of our questions and features of our Kozy fireplace which we had long forgotten. Along with thoroughly cleaning the fireplace area, he was wonderful at explaining all of the details and making sure we understood everything he was saying. Fantastic service!
Nickolaas Vlietstra
15:22 11 Jan 25
We are so happy with the service we received. From start to finish they kept us informed, and our new insert looks fantastic! Could not be more happy!
Matthew Curry
00:32 18 Dec 24
We stopped in to check out the purchase of the gas insert for our fireplace. Incredibly knowledgeable extremely helpful. If you want a gas fireplace insert they probably have it, lots of stoves also. I wasn’t looking for a stove, but saw pellet burners, and wood burners too. We were able to find what we wanted in an insert, comparably priced to other places that we visited. Lots of options. Definitely worth the drive if you’re considering a gas insert, stove, or outdoor gas/wood fire pit.
Debbie Skiba
22:42 05 Dec 24
Sam came out to recondition our fireplace thoroughly after15 yrs purchase from Vanderwall Brothers. He beautifully reconditioned the visual and replaced some worn out parts. His patience with my questions and recommendations for the futureof our fireplace were really appreciated. That's why I UseVanderwall for their services.
Marian Mullette
16:04 04 Dec 24
Positive experience from visiting their showroom, selecting a beautiful fireplace gas insert, to install. Installation was seemless, Logan, their technician was amazing … very detailed. Highly recommend VanderWall for fireplace advice and install.
Wendy Scott
18:21 20 Nov 24
Logan was so professional and curious to explain what he was going to do and how to work pilot on / off in the future. I love our new log set and impressed that when they had a cancellation 4 days prior to our planned service date for install they asked if an earlier date would work. Waaay to go on doing Fridays work on Monday and get er done!
Diane Goodman
15:12 19 Nov 24
Low pressure sales, even installed early as they had a cancellation. Everyone was great.
Margaret Moceri
20:37 15 Nov 24
Terrific experience from the showroom through installation. Everything is turnkeyed and well-coordinated, with great communication along the way. Would definitely recommend.
Timothy Goulet
10:30 09 Nov 24
Sam Conklin came to my new home to clean, tune, and mostly to confirm my fireplaces are in good working order. His knowledge and detailed explanations assured me that they are working correctly.Thanks Sam!
Shawn Hulst
19:22 13 Oct 24
Customer service is outstanding. Sam came out to fix our gas log value unit and went above and beyond. He put an extender on the on/off switch so it would be easier to adjust and not get too hot being so close to the logs, he vacuumed off the soot on our logs, and provided helpful insight on maintenance we had not received from prior company who installed our fireplace. Excellent experience and would highly recommend VanderWall Brothers.
Scott Maliepaard
19:03 24 Sep 24
We had an issue with our gas log fireplace. Sam came out, found the problem, ran back to the shop to get a replacement part, fixed the issue same day, everything is working normally! Very professional and knowledgeable, thank you Vanderwall, thank you Sam!
Tim Koning
16:33 17 Sep 24
All the employees I dealt with from start to finish and top to bottom were great and a pleasure to deal with. I highly recommend them for anything they have to offer.
Anne Griffin
18:18 12 Sep 24
I had a problem with my firelogs. Kurt came that very day, bringing with him a most capable employee, Sam. Sam was that most valuable of employees because he understood how to detect an obscure problem and then, even better, what it would take to solve it. I can honestly say that the logs look better than they ever have and, best of all, perform as they should. Thank you, VanderWall, and especially Sam.
John Kukalis
17:32 29 Aug 24
Great customer service from Andrea and the entire team at Vanderwall. They made the process of converting my wood burning fireplace to a beautiful gas log set extremely easy. Can’t thank the team there enough.
Benedict J Schramski
16:37 22 Aug 24
Sam was here to get our gas fireplace ready for winter. He arrived on time and was very friendly and polite. He did an excellent service job on our fireplace. I feel confident that our fireplace will give us excellent service this winter because of the way Sam checked everything out and made the needed adjustments. Thank you Sam.
Lisa Bouma
18:47 15 Aug 24
We had a such a great experience from start to finish with Vanderwall in Spring Lake. From initial phone call, to office visit - everyone was ready to help us problem solve a gas pipe repair and switch over to a remote control fireplace.Sam came ready to help us and with a great professional and upbeat friendly disposition. He was thorough and went above and beyond to make sure everything was done well down to the arrangement of the new glowong embers!
MaryKay Bolles
15:19 29 Jul 24
We have multiple gas fireplace units and some issues came up we needed service for. Andrea was great to talk with and we got scheduled in quickly. Sam was our technician, he showed up promptly, excellent knowledge of the different systems and great troubleshooting skills to get the different issues resolved and up and running again. He is professional, skilled and a great educator also on what things we can do to keep them running and in good condition as well. Thanks Sam for your help and another great experience with Vanderwall Brothers of Grand Haven!
Evelyn Mingle
15:09 23 Jul 24
Sam did an incredible job in fixing our fireplace, cleaning it, and just leaving us speechless at how efficient and knowledgeable he was. I would give him 10 stars if I could. Thank's to Mark, also, who suggested we have Sam clean the glass, rather than buying a new one. Thanks so much.
James Ranta
17:01 28 Jun 24
Vanderwall did a wonderful job on our fireplace. The installers were great and we’re very pleased.
John Tarr
15:50 25 Jun 24
VanderWall Bros. did an outstanding job doing maintenance on our fireplace. Andrea the Service Coordinator is very polite and professional. Sam C the sevice tech, is exceptionally knowledgeable and provided us with expert and experienced information. We will definetly continue to do business with VanderWall in the future.
debbie grover
14:31 22 May 24
Sam, Logan and Andrea were all great, very professional and friendly. Highly recommended
Darrell Van Fossan
20:00 26 Jan 24
Great quality’s products, outstanding staff, and excellent service. Very customer focused. You will never be a unsatisfied customer!!
Florence Kroll-Morris
17:35 18 Jan 24
I Went in with my fireplace remote and the people at the front desk immediately saw to my needs. Jon was especially helpful in tracking down the person who had the expertise to sync the remote with the fire place. Kyle, who is my neighbor, volunteered to learn how to do the sync and came over to do it for me. What a great bunch of people at VanderWall Concete! Great service and great product lines.
Andy Maciejewski
18:02 05 Sep 23
If you need fireplace installation, service, and sales experience, this is your team!
Jeanette Berry-Quada
19:34 28 Jul 23
I love my Vermont stove there team was very helpful and explained everything to me and everything came in very quickly the install group was very polite and explained this very well and saved me a thousand dollars I would highly recommend them and they have a awesome showroomJeanette
Betsy Voshel
20:13 15 Jul 23
Can't speak highly enough of this business who ended up saving us $3K. Yes---$3K! They were helpful from the start as they determined the best plan to address a "supposed" chimney liner "issue" which was 11 years old. When Sam came out, he thoroughly inspected our insert and the chimney and informed us that everything had been installed according to code etc. so not to worry. Another company had told us the entire liner had to be replaced = SCAM....very grateful for the professionalism, integrity, and thoroughness of this company. Highly recommend them! Its SO nice to know there are still people who believe in doing the right thing.
Sholeh Veiseh
15:33 28 May 23
The experience of choosing, buying and to the last moment of installation could not be any more easy and pleasant everyone is professional, and easy to work with. Could not be any more happier 🌷Thanks to the whole team at VanderWall brothers for making it such a great experience 🙏🏽
Sara Sanders
21:43 02 May 23
We had a couple service calls and initial install with heritage. Great people. Very professional, techs were knowledgeable, clean and paid attention to detail.Very happy we chose Heritage / Vanderwall and highly recommend them to anyone looking for new install or retrofit.
Gary Loney
16:03 28 Apr 23
I loved working with Nate. He visited our home to determine and explained how the gas fireplace insert and the gas fireplace stove would be installed. He the came out latter and installed them. He did little extra like make sure all gas line connection looked picture perfect. He even cleanup the old gas line. He painted brackets black, so they were less noticeable. We are very happy with our new units.
Marcia Willey
18:52 12 Apr 23
Sam and Danny (trainee) were here to day and I think they were wonderful. The informed me of their progress and helped me understand the working of my gas fireplace better. They went the extra mile to get all the parts I needed at the best price possible.You are in good hands with them.
Roxanne Eller
20:48 27 Feb 22
The fireplace system we had installed works fine, although wildly overpriced (as is the case most places) with a remote that looks like a cell phone from the 80s. The service people were great, but the office behaves markedly as if they are doing you a massive favor to give you their service... for which you are paying through the nose! Nothing unprofessional or anything, just overwhelmingly unaccommodating in terms of being reached via phone, clarity of communication, and all scheduling issues. For example (one of many), for days and days I could not reach a human to better understand what would be happening on installation day, and then when I finally got through they acted annoyed and confused why I would want any information about how the installation process would happen (am I waiting for a phone call or a knock on the door, will I have any advanced notice before they arrive, etc.). I didn’t feel ripped off or anything (at least not in the context of post-COVID home improvement markets), just vaguely disrespected.
Mary Degraaf
01:15 04 Feb 22
Les worked on our Napoleon gas fireplace and did an awesome job. Fixed the problem in the 1/2 hour time frame. He was informative ,friendly, and knowledgeable. The $149 for a 1/2 hour worth of work seemed a little steep. Thank goodness Les knew what to do and did it quicklyThanx Les👍🏻👏🏻
Vicki Vargo
15:21 16 Oct 21
VanderWall Brothers has a vast supply of stone products to enhance the exterior of homes. But also, they have a great fire pit product which is sustainable in Michigan winters. Their staff is very friendly too.
Darla Parrish
21:26 06 Aug 21
Vanderwall Brothers installed a fireplace for us today and we are extremely happy we chose them! From our initial fact-finding visit (where Dan was extremely knowledgeable) and several phone calls and emails afterward that he promptly answered, we were confident that they had the knowledge and expertise to ensure we were happy in the end. Sam, Nate and Andrew were here today for the initial installation and they were fantastic! They worked together as a team and willingly redid the platform after we decided we wanted it a bit lower than what we had initially communicated. Every aspect of this process was seamless thanks to the group of employees we worked with; they certainly represent Vanderwall well and we highly recommend them!
2violinify
14:29 22 Jul 21
We highly recommend VanderWall Brothers!! They are very knowledgeable and professional. Sam was our first contact in their beautiful showroom, and did an excellent job answering our questions, knowing his product extremely well. Dan is an excellent communicator via email and handles invoicing and scheduling very professionally and promptly, with very good and honest pricing. Les is stellar, another excellent communicator, and very professional and knowledgeable in measuring to determine the exact model needed for our home. Sam is superb - he and Andrew did a top notch job installing two fireplaces for us. We just can’t say enough about the entire team - they are AWESOME!! We visited 3 other fireplace stores in the west Michigan area and are so glad we chose VanderWall Brothers. The Chaska fireplaces look beautiful and we will enjoy them and their heat for many years to come!!
Barney Same
16:45 18 Jun 21
Great local business, good service and fair prices... even in today's market.
Robert Pleasant
19:18 26 May 21
Sam and Nate P just installed a Chaska fireplace insert for us. They did a fantastic job, are great ambassadors for Vanderwall. Thanks Sam and Nate!
Kevin McKenney
00:25 17 May 21
Very pleased with their knowledge of the industry. I recently purchased a home with a gas fireplace that wouldn’t light. I called late in the evening, left a message and early the next day Scott(?)returned my call and walked me through how to o-erase the fireplace, all at no charge. He could have easily sent a service technician and charged a fee. I appreciate their honesty and integrity
Sandy LeVand
21:16 06 May 21
A big Thank you to Sam & Nate for installing our fireplace today. They were personable, helpful and did an awesome job.
Deb Everett
19:06 27 Apr 21
Scott and Dan were great to work with. They made it easy and I felt affordable within my budget. Les the installer was great. Took the extra time to replace the gas line as it was not up to current code. I love the new look and it is a definite upgrade! Great job!
Mary Jurkiewicz
17:54 21 Apr 21
Sam & Nate did a fantastic job & they were so nice & enjoyable to work with. We are thrilled!!
Trevor Gerlach
14:50 25 Mar 21
Great communication from all employees from the sales floor through the installation team. Wants and needs based on our space available was closely listened to and the fireplace looks great!
Joseph Salisz
15:21 29 Jan 21
Due to COVID, a little slow out of the blocks, but once the installation team got on it, couldn’t have been a better experience. Very respectful crew. Quiet, knowledgeable, and efficient. Les, Sam and Andrew were the A team!
Dale Masbruch
20:23 22 Dec 20
Les and Mark just completed a gas log Napoleon fire place insert at our home today. Excellent job. They also completed some preplanned customization and the results look great. They let us know what they were going to do and then completed the work efficiently. Could not be more pleased.Linda and Dale Masbruch
K Hook
12:25 08 Dec 20
We recently had a gas log insert installed, and we couldn’t have asked for a better experience. From Dan in the showroom helping us figure out what we wanted, to the professional installation that Les did. If you’re in the market for a gas log insert, I strongly recommend you check them out!
Greg P
01:38 25 Nov 20
Just had Sam and Andrew install a Green Mountain woodstove in our house. They were polite, professional, precise and did an excellent job (in inclement weather). They deserve a raise!Dan at the shop provided us with great service and we would recommend VanderWall every time! Thanks guys!
Linda Frey
16:24 20 Nov 20
VanderWall Bros earned my top rating and a I will give a positive reference to friends and strangers alike! The showroom is a big beautiful experience, so Covid distancing is easy to do. Dan communicated clearly and consistently about scheduling and Les did a masterful job on our indoor gas log fireplace installation. When it's time for an outdoor fire pit we know we'll call VanderWall Bros!
Stephanie Parks
01:50 07 May 20
Great group of people. Beautiful work. We love our 2 fireplaces and recommend them with no reservations.
Barbara Stellard
21:32 24 Feb 20
Second trip to VanderWall...another outstanding experience! Simply SUPERB customer service!
Dana Gonzalez
13:53 24 Feb 20
Fabulous selection of stone, brick, glass fireplaces, etc. Nice big showroom.
Katie Lasich
01:12 06 Feb 20
I left a bad review a while back. I was wrong. I get angry to easy. This company has gone out of their way to make us comfortable with our purchase. I am sorry.
Christa Cianfrini
18:43 08 Dec 19
I called VanderWall to get a quote on a wood burning insert to compare to other quotes I had received. Their quote was comparable (and even a bit below on installation and liner fees) but what stood out the most was their degree of professionalism and honesty. I had told them a specific model of insert we were looking at and the price I had found it for (on clearance at another store) and they gave me their input on the quality of that item and suggested that we would be getting a great deal if we purchased. They also gave me the makes and models of some other quality inserts to look and and consider for when we decide to also do our basement fireplace. It is rare to find a company that truly puts the customers best interest ahead of business gain! We will definitely be reaching back out to VanderWall's for our next project!!
TJ Hamilton
18:50 25 Oct 19
We highly recommend VanderWall Brothers for a fireplace upgrade. We have a 90 year old house and our new gas log installation fits perfectly with the look of our fireplace. Dan was great answering our questions, as well as a seamless install by Les, we couldn't have been happier with the process. We appreciated the selection of the different logs they had in the showroom to help us get the right look.Our fireplace is going to be used a lot more now 🙂 Thanks so much for everything.
Burnell Grieve
03:05 24 Oct 19
Knowledgeable, helpful employees. Not hard sell. Been back several times with questions, always willing to assist. Great job of installing on our new build.
Marti Closz
15:53 29 Jun 19
Great people to work with. Very knowledgeable and will work within your budget. Highly recommended.
Larry Netzler
23:18 18 Apr 19
We had Vanderwall Bros install a Cozy Heat fireplace about 3.5 years ago, great unit heats our entire basement in no time, had a small issue yesterday, called them and within 20 minutes Les called me back. After explaining the issue he told me he would be right over as he was going back to the shop, stopped in spent 30 mins even going on my roof to check the vent, fixed our problem, asked how much I owe, told me no charge, NOW THAT’S SERVICE, you would be foolish not to check out Vanderwall if looking for a fireplace.
Destine Reed
17:21 13 Mar 19
OMG!! This Place Has Wood pellets for Woodburning Stove when EVERYONE else had none!!! Praise the Lord!! Its Only March and most places consider wood pellets a SEASONAL product....well, its not gonna be warm tomorrow folks, so this is Thee Place to Go!!! Many Blessings to You VanderWall Brothers for looking out, and Keeping Us warm
kim karnemaat
17:37 08 Feb 19
Beautiful showroom, friendly and knowledgeable staff, excellent service and installation. We couldn’t be more pleased with our choice in Vanderwall Brothers for our fireplace and stone work. Excellent!
Kent Karnemaat
13:50 08 Feb 19
Fantastic business. Great showroom, knowledgeable people. Everyone is friendly. Les the install guy is awesome, he and his crew worked through an ice storm to install our new Cozy Heat insert, did a great job! Warm and toasty!
Michelle Maitner
04:05 21 Jan 19
What great and friendly service! Very detailed and helpful on our repair call. We will definitely use this company in the future.
Your Dream Fireplace Starts Here
We understand that planning home improvements can be overwhelming and confusing. Let Vanderwall Brothers guide you towards the fireplace of your dreams. Our fireplace showrooms display a significant selection of stone veneers and an extensive array of indoor and outdoor fireplaces and stoves for you to see and feel the warmth. Talk to our experienced staff for expert advice and personal service. We can help you make the proper selection that compliments your living space and falls within your budget.