Testimonials

“Testimonials describe what has been, and are a promise of what is to come.”

Ron Kaufman

Spring Lake

Excellent
VanderWall4.9
Based on 269 reviews
Trisha Larsen
4 days ago
Vanderwall is amazing for fireplace.
They r professional. Great communication/customer service! Highly recommended
Response from the owner:Thank you, Trisha! We're glad to hear you had a great experience with Vanderwall and appreciated the communication and service. Your recommendation means a lot to us!
Pete Quist
2 weeks ago
Response from the owner:Thank you, Pete, for your fantastic 5-star rating! We truly appreciate your support.
Steve Chappell
2 weeks ago
I highly recommend VanderWall for their expertise, professionalism, and friendliness. When I first called them, Andrea in their office arranged everything in a very friendly, professional manner. She is great to deal with and kept us informed with updates leading up to and following their service. And their Certified Chimney Sweep, Sam, did an outstanding job cleaning and inspecting our chimney, and just as importantly, he educated us about its construction and proper operation. This gave us with peace of mind. He took great care, ensuring that our living room and area around our fireplace remained spotless and just as it was before he arrived. Thank you, Sam. After the work was complete, I received an email from Andrea with important documents and a few photos. If you are considering having VanderWall clean your chimney, I strongly recommend that you also have them do the video inspection, which is extremely educational and well worth the little extra cost. This video inspection lets you know exactly where you stand as far as the condition and safe operation of your fireplace and chimney. You can't go wrong with VanderWall, the premier company in our area with over 100 years of experience.
Response from the owner:Thank you, Steve, for your wonderful recommendation! We're delighted to hear about your positive experience with Andrea and Sam. It's great to know that our team's professionalism and dedication left you feeling informed and at ease. We truly appreciate your support and hope to assist you again in the future!
Janet Fonger
2 weeks ago
Sam came to our house for a fireplace maintenance check. We had many questions for him. He was very knowledgeable, patient and professional. He answered our questions, more than the builder did! He cleaned our fireplaces and tweaked where necessary. Thank you Sam. It was a learning experience and a pleasure meeting you.
Response from the owner:Thank you, Janet! We're glad to hear that Sam provided such knowledgeable and professional service during your fireplace maintenance. It's great to know that you had a positive experience and learned something new. We appreciate your kind words!
Bryan Haveman
3 weeks ago
Sam Conklin repaired our gas fireplace. He was very knowledgeable and helpful. Highly recommend Sam for any fireplace needs.
Response from the owner:Thank you, Bryan! We're glad to hear that Sam's expertise made a positive impact on your gas fireplace repair. We appreciate your recommendation!
Georgann Berg
2 months ago
A very pleasant group of people to work with, from beginning to end. Installers courteous and knowledgeable and especially Sam was a huge help in resolving an issue ( and it wasn’t “user error”) quickly resolved and we were back in business.
Response from the owner:Thank you, Georgann! We're glad to hear you had a positive experience with our team, and we appreciate your kind words about Sam's assistance. Your satisfaction means a lot to us!
Jim VanBeek
2 months ago
Excellent people to work with, great experience right from the beginning with the salesman Kenn, to scheduling with a Angie and Dan and a great install by Andrew. Could not have been better! We are very pleased.
Response from the owner:Thank you, Jim! We're glad to hear you had a great experience from start to finish with our Team. Your satisfaction means a lot to us!
Judy Williams
3 months ago
Every interaction with VanderWall has been excellent. We worked with them on a cottage remodel and just put in a gas insert in one of our home fireplaces. They are prompt, courteous, and work to be sure you are satisfied. The gift of Michigan made goodies is a wonderful addition.
Response from the owner:Thank you, Judy! We're so glad to hear that your experiences with VanderWall have been excellent, and we appreciate your kind words about our team and the Michigan goodies. Your satisfaction is our priority!
Karen Fletcher
3 months ago
Sam Conklin came to do our yearly chimney sweep, as always very efficient, tidy and professional. A pleasure to work with.
Response from the owner:Thank you, Karen! We're glad to hear that Sam provided efficient and professional service during your chimney sweep. We appreciate your kind words and look forward to serving you again!
Randy Posthumus
3 months ago
Sam Conklin was our tech. He sure knew his stuff. Got our fireplace up and running.
Response from the owner:Thank you, Randy! We're glad to hear that Sam was able to get your fireplace up and running. We appreciate your feedback!
J Clow
3 months ago
Sam provided excellent service, and we are enjoying our clean perfectly functioning fireplace.
Response from the owner:Thank you. We're glad to hear that Sam provided excellent service and that you're enjoying your fireplace!
andy poletis
3 months ago
Sam and Logan were on time, respectful of our home with floor coveringd and shoes always came off. They came prepared with the proper tools and equipment. Most important, they took valuable time to share with us knowledge in care and use of our stove.
Great job gentlemen!
Thank you.
Response from the owner:Thank you, Andy! We appreciate your kind words about Sam and Logan's professionalism and the time they took to share their knowledge. Your feedback means a lot to us!
Jamie Souders
3 months ago
Logan and Sam two professionals, that did an excellent job. Knowledge, clean, and friendly.
Response from the owner:Thank you, Jamie! We're glad to hear that Logan and Sam provided you with excellent service and that you appreciated their professionalism and friendliness. Your feedback means a lot to us!
Susan
3 months ago
I called VanderWall for service on the damper of our old, wood-burning fireplace, as well as a chimney inspection and cleaning. The technician, Sam, was very knowledgeable, efficient and so friendly and courteous! I highly recommend Sam and VanderWall Brothers for any fireplace needs!
Response from the owner:Thank you, Susan! We appreciate your kind words about Sam and are glad to hear you had a positive experience with our service. Your recommendation means a lot to us!
MaryAnn Van Houzen
3 months ago
Sam was very thorough in cleaning our Vermont wood stove and chimney! He let us know what parts needed to be replaced and will get that info to us. Highly recommend him for chimney and fireplace cleaning!
Response from the owner:Thank you, Maryann! We're glad to hear that Sam provided thorough service with your Vermont wood stove and chimney. We appreciate your recommendation and look forward to assisting you further!
Marilyn Tucker
3 months ago
Sam was wonderful
Response from the owner:Thank you, Marilyn! We're glad to hear you had such a positive experience with Sam. Your feedback means a lot to us!
Larry Schult
4 months ago
Every part of my dealing with VanderWall over several years has been nothing but joy and appreciation! They are highly knowledgeable, highly helpful and have highly professional characteristics. They have great products and parts as well as great integrity! They are the place to go to!
Response from the owner:Thank you, Larry! We appreciate your kind words and are glad to hear about your positive experiences with our team and products over the years. Your support means a lot to us!
normannwa
4 months ago
Great selection of Gas Inserts Fireplaces by Kozy Heat. Jan (Jon) Olsen Sales and customer service staff were great to work with. Fireplaces inspection and install was seamless including covering of floors during the installation process. Installers were professional with product knowledge.
Response from the owner:Thank you for your wonderful feedback! We're glad to hear you enjoyed our selection of Kozy Heat Gas Inserts Fireplaces and had a great experience with Jan and the installation team. We appreciate your support and look forward to serving you again!
Steve Bartley
4 months ago
Sam was awesome. Did a great job.
Response from the owner:Thank you, Steve! We're glad to hear you had a great experience with Sam. Your feedback means a lot to us!
mae watson
4 months ago
Prompt, professional service with explanation of the problem and how to prevent. Sam C. Was great! This is the third time I have called Vanderhall for service.
Response from the owner:Thank you, Mae, for your kind words! We're glad to hear that Sam C. provided you with great service and helpful explanations. We appreciate your continued trust in Vanderwall for your service needs!
Tracy Riley
4 months ago
Sam is super knowledgeable- made sure my gas fireplace was ready for the season. He was very thorough, cleaned and checked the fireplace and answered all of my questions. I highly recommend Vanderwall for fireplace
maintenance and repair!
Response from the owner:Thank you, Tracy! We're glad to hear that Sam provided thorough service and answered all your questions. Your recommendation means a lot to us!
Sara Adams
4 months ago
Response from the owner:Thank you for your 5-star review!
Lucy Allen
4 months ago
The company was very easy to schedule the work. The technician did a great job and made sure everything was cleaned up after.
Response from the owner:Thank you, Lucy! We're glad to hear you found scheduling easy and that our technician did a great job and left everything tidy. Your feedback means a lot to us!
Terry Eidson
4 months ago
Our technician was excellent. Very clear on his work and very thoughtful of our home as he worked. He made all instructions easy to understand.
Response from the owner:Thank you, Terry! We're glad to hear our technician provided clear instructions and was considerate of your home. Your feedback means a lot to us!
Bill Buurma
4 months ago
Excellent help in the showroom. Very timely install. Courteous installers. Great experience! Highly recommend VanderWall!
Response from the owner:Thank you, Bill! We're glad you had a great experience with our showroom assistance and installation team. Your recommendation means a lot to us!
Matt Hayes
4 months ago
The inspector and chimney sweep (Sam Conklin) did a great job explaining the process and the findings of the inspection.
Response from the owner:Thank you, Matt, for your kind words! We're glad to hear that Sam Conklin provided you with a clear explanation of the inspection process and findings. Your feedback means a lot to us!
Donald Spykman
5 months ago
Response from the owner:Thank you, Donald, for your 5-star rating! We appreciate your support and are glad you had a positive experience.
Sue-Dan De Haan
5 months ago
Sam Conklin came and inspected our two fireplaces. He was very professional and placed tarps down, showed us with a camera up our fireplace what was deteriorating and explained in detail that we could understand. Thank you for serving our needs in a timely manner.
Response from the owner:Thank you for your kind words about Sam Conklin and his thorough inspection of your fireplaces; we appreciate your feedback and are glad to hear that your needs were met promptly.
Laura Jeltema
5 months ago
Sam Conklin has been out to my house twice. Each time the work has been exceptional and he has walked me through how things work, what I need to be aware of, etc. I highly recommend Sam!
Response from the owner:Thank you, Laura! We're so glad to hear about your positive experiences with Sam and appreciate your recommendation.
Mike Ervin
5 months ago
Sam Conklin and Kirk came to my place on Friday to fix my gas fireplace. They knew what was wrong. They had the part on their truck. They did a thorough inspection of the fireplace in question and inspected and clean the glass on my second unit also. Very courteous. Answered my questions and taught me a thing or two about caring for these fireplaces. Great job.
Response from the owner:Thank you, Mike, for your wonderful feedback! We're glad Sam could help with your gas fireplace and provide you with valuable insights. Your satisfaction means a lot to us!

Grand Rapids

Excellent
VanderWall4.8
Based on 55 reviews
Wendy Harr
2 weeks ago
Very helpful and willing to answer all our questions. We are excited to get our new fireplace!
Gerald Longjohn
2 months ago
(December 2025) Contacted VanderWall again because of their excellent service at our previous house. We were not disappointed! They were flexible with scheduling to get us ready for our family holiday and Sam Conklin did an amazing job with the repair needed. Their prices are very reasonable and their service continues to be excellent!

(From Fall 2021) Excellent customer service and a great price to fix our basement fireplace. Ken worked with me ahead of time to diagnose the problem as a means of saving $$ and Greg did a phenomenal job of getting the fireplace working properly. Highly recommend them!
Doug Mgoblue
2 months ago
Great staff, they are easy to work with and their installation crew did a great job.
Jim VanBeek
2 months ago
We went to several places before going to Vanderwall and knew immediately that they were what we were looking for. Kenn, our sales person was very knowledgeable and friendly. Angie and Dan were very helpful and Andrew our installer, I can't say enough about him! Great personality and what a hard worker who knows the ins and outs about what he is installing. Overall just a wonderful experience!!!
Brent Wickerham
4 months ago
Good people, great service.
Sam Conklin was my tech and he was awesome! It’s nice to have our fireplace converted over to natural gas.
He also replaced the ignition system that was 20 years old. Now it runs like a champ!
Sarabeth Carr
4 months ago
Jenny Baugh
5 months ago
They did a great job! Terrific communication, prompt, good pricing and the technicians were awesome!
Jeanne Moldal
5 months ago
Was so happy to have Sam Conklin here this morning to work on my 1998 Nepoleon fireplace . He gave it a much needed cleaning and checked all functions. So happy it’s in great shape . Thank you for your service Sam .
Chanel Gorges
5 months ago
Sam C. The Master specialist was on time, answered all my questions and left our fireplace looking great.
Sam Hoch
5 months ago
Very knowledgeable and helpful. I especially love that they give you a pic and bio for your tech so it’s not some stranger showing up at your house.
Salvatore Grassi
6 months ago
Sam Conklin from Vanderwall bros was great. Came to service our two gas fireplaces that were not used for years. Very knowledgeable, thorough, and professional. Would recommend!! Thanks Sam.
Gordon Ryskamp
6 months ago
From our first contact with Mark at the 29th street store to the finish, this business is first rate in all ways. They only use their own staff for all phases of selection and installation. Andrew, Logan, and Sam were outstanding! All the staff are professional, skilled, approachable, and just quality people who are loyal to their work and their employer. Vanderwall has been in business doing fireplaces for well over 100 years. Vanderwall is the place to go for all your fireplace needs. They will be around for the duration for sure. Look no further!!
Adam Fisher
7 months ago
DIYer here to say Vanderwall was an incredible supplier to work with for the stone veneer, mortar and hearthstone I needed to reface our fireplace. Ken was my first point of contact and helped the process of finding the right stone. He’s supportive answering questions and pointing out potential problem points and not just in it for the sale. I believe they supplied me with even more stone than I ordered just to ensure I had enough of the right pieces to fill out the space. Mark helped me with the custom sized hearthstone and made that part a breeze for me. Kyle (along with Ken) was also a great help in what additional supplies may be required for the job, and helpful tips on mortaring which I’d never done before. Thanks guys you da best!!
Lorin Smith
9 months ago
Sam conklin, was very informative and his work ethic is impeccable. Also the receptionist of the company is polite and a charm to work with.
Greg Price
10 months ago
These are the folks that you want to install or service your gas fireplace. Sam was our tech and he was personable and really knew his stuff. If I need service again, I will definitely call Vanderwall.
Tim
10 months ago
Tammi Koning
10 months ago
John VanderPoel
12 months ago
Sam was very professional and very knowledgeable! Did an excellent job!
Matthew Curry
1 year ago
We went in looking for a gas insert for our smaller wood burning fireplace. It’s an older house and needs something appropriate for its age. Vanderwalls had lots of selection, and several that would look great in our house. Spoke with Ken, very knowledgeable, extremely helpful, answered all of our questions.
Tami Van Prooyen
2 years ago
Sarah Cooke
2 years ago
KENNETH Nickoles
2 years ago
Janet Robinson
2 years ago
Very helpful.
Sharon Snoeyink
3 years ago
We LOVE our new Dimplex XL50 fireplace which we purchased at Heritage Fireplace. Mark was especially helpful and knowledgeable upon directing us to the fireplace that would suit our needs.
Gail Weaver
4 years ago
Our home is 111 years old and has a unique fireplace that originally burned coal. We searched to find a gas log insert that would work in our original fireplace and were so pleased to have Heritage Fireplace find one for us. We are very pleased with how it turned out!
Susan Freyling
4 years ago
Chris Harkema
4 years ago
Amazing service and good solution to replace the fire starter in our fireplace at home. It was timely and professional as well as warmth care and understanding. Ones the installer showed up to install the equipment it was done very professional and high quality. I can honestly say I had never had such service by the whole staff. Thank you so much.
Tim Passarelli
5 years ago
Thanks Heritage for doing an outstanding job, from start to finish it was
a most excellent experience. Even though its May, with the cold weather
we have we get to enjoy it at least for a couple of days. Thanks Ken and crew for a job well done.. If I had ten thumbs I would give you ten thumbs
up, but since I only have two that will have to do. Tim..
John Scranton
5 years ago
A big Thank You to Heritage Fireplace! I ordered new fire brick for my Superior fire place over a year ago. Due to this crazy new world we live in, the manufacture could not get my order done in a timely manner. Heritage, took the time to call me every few months with an update. I never once had to call and ask, they took care of it. I can't imagine the time Heritage spent on my one little order! When it finially got here they actally sent someone to install it!
Incredible service! Thank you!!!

Your Dream Fireplace Starts Here

We understand that planning home improvements can be overwhelming and confusing. Let Vanderwall Brothers guide you towards the fireplace of your dreams. Our fireplace showrooms display a significant selection of stone veneers and an extensive array of indoor and outdoor fireplaces and stoves for you to see and feel the warmth. Talk to our experienced staff for expert advice and personal service. We can help you make the proper selection that compliments your living space and falls within your budget.

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