Testimonials

“Testimonials describe what has been, and are a promise of what is to come.”

Ron Kaufman

Reviews

VanderWall Brothers Concrete Products

4.9

Based on 181 reviews

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Diane Goodman

15:12 19 Nov 24

Low pressure sales, even installed early as they had a cancellation. Everyone was great.

Margaret Moceri

20:37 15 Nov 24

Terrific experience from the showroom through installation. Everything is turnkeyed and well-coordinated, with great communication along the way. Would definitely recommend.

Timothy Goulet

10:30 09 Nov 24

Sam Conklin came to my new home to clean, tune, and mostly to confirm my fireplaces are in good working order. His knowledge and detailed explanations assured me that they are working correctly.Thanks Sam!

Shawn Hulst

19:22 13 Oct 24

Customer service is outstanding. Sam came out to fix our gas log value unit and went above and beyond. He put an extender on the on/off switch so it would be easier to adjust and not get too hot being so close to the logs, he vacuumed off the soot on our logs, and provided helpful insight on maintenance we had not received from prior company who installed our fireplace. Excellent experience and would highly recommend VanderWall Brothers.

Scott Maliepaard

19:03 24 Sep 24

We had an issue with our gas log fireplace. Sam came out, found the problem, ran back to the shop to get a replacement part, fixed the issue same day, everything is working normally! Very professional and knowledgeable, thank you Vanderwall, thank you Sam!

Tim Koning

16:33 17 Sep 24

All the employees I dealt with from start to finish and top to bottom were great and a pleasure to deal with. I highly recommend them for anything they have to offer.

Anthony Schiller

15:41 15 Sep 24

Anne Griffin

18:18 12 Sep 24

I had a problem with my firelogs. Kurt came that very day, bringing with him a most capable employee, Sam. Sam was that most valuable of employees because he understood how to detect an obscure problem and then, even better, what it would take to solve it. I can honestly say that the logs look better than they ever have and, best of all, perform as they should. Thank you, VanderWall, and especially Sam.

John Kukalis

17:32 29 Aug 24

Great customer service from Andrea and the entire team at Vanderwall. They made the process of converting my wood burning fireplace to a beautiful gas log set extremely easy. Can’t thank the team there enough.

Benedict J Schramski

16:37 22 Aug 24

Sam was here to get our gas fireplace ready for winter. He arrived on time and was very friendly and polite. He did an excellent service job on our fireplace. I feel confident that our fireplace will give us excellent service this winter because of the way Sam checked everything out and made the needed adjustments. Thank you Sam.

Lisa Bouma

18:47 15 Aug 24

We had a such a great experience from start to finish with Vanderwall in Spring Lake. From initial phone call, to office visit - everyone was ready to help us problem solve a gas pipe repair and switch over to a remote control fireplace.Sam came ready to help us and with a great professional and upbeat friendly disposition. He was thorough and went above and beyond to make sure everything was done well down to the arrangement of the new glowong embers!

MaryKay Bolles

15:19 29 Jul 24

We have multiple gas fireplace units and some issues came up we needed service for. Andrea was great to talk with and we got scheduled in quickly. Sam was our technician, he showed up promptly, excellent knowledge of the different systems and great troubleshooting skills to get the different issues resolved and up and running again. He is professional, skilled and a great educator also on what things we can do to keep them running and in good condition as well. Thanks Sam for your help and another great experience with Vanderwall Brothers of Grand Haven!

Evelyn Mingle

15:09 23 Jul 24

Sam did an incredible job in fixing our fireplace, cleaning it, and just leaving us speechless at how efficient and knowledgeable he was. I would give him 10 stars if I could. Thank's to Mark, also, who suggested we have Sam clean the glass, rather than buying a new one. Thanks so much.

James Ranta

17:01 28 Jun 24

Vanderwall did a wonderful job on our fireplace. The installers were great and we’re very pleased.

John Tarr

15:50 25 Jun 24

VanderWall Bros. did an outstanding job doing maintenance on our fireplace. Andrea the Service Coordinator is very polite and professional. Sam C the sevice tech, is exceptionally knowledgeable and provided us with expert and experienced information. We will definetly continue to do business with VanderWall in the future.

debbie grover

14:31 22 May 24

Sam, Logan and Andrea were all great, very professional and friendly. Highly recommended

Dub

18:05 02 May 24

Martin Hillila

21:50 30 Mar 24

Excellent job. The guys were pleasant and knowledgeable.

George Giddings

19:33 26 Mar 24

Service was good. The guys came in for about and hour

t Reser

20:43 15 Feb 24

Linda Streur

17:38 14 Feb 24

Thorough, helpful and knowledgeable

Sarah Cooke

00:51 07 Feb 24

Scot Desness

19:09 02 Feb 24

Professional installers, on time job well done

Darrell Van Fossan

20:00 26 Jan 24

Great quality’s products, outstanding staff, and excellent service. Very customer focused. You will never be a unsatisfied customer!!

Florence Kroll-Morris

17:35 18 Jan 24

I Went in with my fireplace remote and the people at the front desk immediately saw to my needs. Jon was especially helpful in tracking down the person who had the expertise to sync the remote with the fire place. Kyle, who is my neighbor, volunteered to learn how to do the sync and came over to do it for me. What a great bunch of people at VanderWall Concete! Great service and great product lines.

Martha

19:44 09 Dec 23

Very professional and easy to deal with.

Andrea Schultz

17:38 12 Oct 23

Excellent service and we are so happy with our new fireplace insert!

Shirley McArdle

13:53 12 Oct 23

Sam’s the best! Efficient, caring and so knowledgeable.

Denver Bostater

16:18 29 Sep 23

Great place to unload real fast friendly people nice place to go

Andy Maciejewski

18:02 05 Sep 23

If you need fireplace installation, service, and sales experience, this is your team!

Jeanette Berry-Quada

19:34 28 Jul 23

I love my Vermont stove there team was very helpful and explained everything to me and everything came in very quickly the install group was very polite and explained this very well and saved me a thousand dollars I would highly recommend them and they have a awesome showroomJeanette

Betsy Voshel

20:13 15 Jul 23

Can't speak highly enough of this business who ended up saving us $3K. Yes---$3K! They were helpful from the start as they determined the best plan to address a "supposed" chimney liner "issue" which was 11 years old. When Sam came out, he thoroughly inspected our insert and the chimney and informed us that everything had been installed according to code etc. so not to worry. Another company had told us the entire liner had to be replaced = SCAM....very grateful for the professionalism, integrity, and thoroughness of this company. Highly recommend them! Its SO nice to know there are still people who believe in doing the right thing.

Sholeh Veiseh

15:33 28 May 23

The experience of choosing, buying and to the last moment of installation could not be any more easy and pleasant everyone is professional, and easy to work with. Could not be any more happier 🌷Thanks to the whole team at VanderWall brothers for making it such a great experience 🙏🏽

Sara Sanders

21:43 02 May 23

We had a couple service calls and initial install with heritage. Great people. Very professional, techs were knowledgeable, clean and paid attention to detail.Very happy we chose Heritage / Vanderwall and highly recommend them to anyone looking for new install or retrofit.

Gary Loney

16:03 28 Apr 23

I loved working with Nate. He visited our home to determine and explained how the gas fireplace insert and the gas fireplace stove would be installed. He the came out latter and installed them. He did little extra like make sure all gas line connection looked picture perfect. He even cleanup the old gas line. He painted brackets black, so they were less noticeable. We are very happy with our new units.

Marcia Willey

18:52 12 Apr 23

Sam and Danny (trainee) were here to day and I think they were wonderful. The informed me of their progress and helped me understand the working of my gas fireplace better. They went the extra mile to get all the parts I needed at the best price possible.You are in good hands with them.

John Mihotz

15:43 02 Apr 22

Great place gave us lot's of lnfo

Roxanne Eller

20:48 27 Feb 22

The fireplace system we had installed works fine, although wildly overpriced (as is the case most places) with a remote that looks like a cell phone from the 80s. The service people were great, but the office behaves markedly as if they are doing you a massive favor to give you their service... for which you are paying through the nose! Nothing unprofessional or anything, just overwhelmingly unaccommodating in terms of being reached via phone, clarity of communication, and all scheduling issues. For example (one of many), for days and days I could not reach a human to better understand what would be happening on installation day, and then when I finally got through they acted annoyed and confused why I would want any information about how the installation process would happen (am I waiting for a phone call or a knock on the door, will I have any advanced notice before they arrive, etc.). I didn’t feel ripped off or anything (at least not in the context of post-COVID home improvement markets), just vaguely disrespected.

Mary Degraaf

01:15 04 Feb 22

Les worked on our Napoleon gas fireplace and did an awesome job. Fixed the problem in the 1/2 hour time frame. He was informative ,friendly, and knowledgeable. The $149 for a 1/2 hour worth of work seemed a little steep. Thank goodness Les knew what to do and did it quicklyThanx Les👍🏻👏🏻

manyaft5

16:07 13 Nov 21

Very nice people and very informative. Not pushy at all.

Vicki Vargo

15:21 16 Oct 21

VanderWall Brothers has a vast supply of stone products to enhance the exterior of homes. But also, they have a great fire pit product which is sustainable in Michigan winters. Their staff is very friendly too.

marc buzzell

15:58 27 Sep 21

They are good and respectful company. Always there to help.

Darla Parrish

21:26 06 Aug 21

Vanderwall Brothers installed a fireplace for us today and we are extremely happy we chose them! From our initial fact-finding visit (where Dan was extremely knowledgeable) and several phone calls and emails afterward that he promptly answered, we were confident that they had the knowledge and expertise to ensure we were happy in the end. Sam, Nate and Andrew were here today for the initial installation and they were fantastic! They worked together as a team and willingly redid the platform after we decided we wanted it a bit lower than what we had initially communicated. Every aspect of this process was seamless thanks to the group of employees we worked with; they certainly represent Vanderwall well and we highly recommend them!

2violinify

14:29 22 Jul 21

We highly recommend VanderWall Brothers!! They are very knowledgeable and professional. Sam was our first contact in their beautiful showroom, and did an excellent job answering our questions, knowing his product extremely well. Dan is an excellent communicator via email and handles invoicing and scheduling very professionally and promptly, with very good and honest pricing. Les is stellar, another excellent communicator, and very professional and knowledgeable in measuring to determine the exact model needed for our home. Sam is superb - he and Andrew did a top notch job installing two fireplaces for us. We just can’t say enough about the entire team - they are AWESOME!! We visited 3 other fireplace stores in the west Michigan area and are so glad we chose VanderWall Brothers. The Chaska fireplaces look beautiful and we will enjoy them and their heat for many years to come!!

Barney Same

16:45 18 Jun 21

Great local business, good service and fair prices... even in today's market.

Robert Pleasant

19:18 26 May 21

Sam and Nate P just installed a Chaska fireplace insert for us. They did a fantastic job, are great ambassadors for Vanderwall. Thanks Sam and Nate!

Kevin McKenney

00:25 17 May 21

Very pleased with their knowledge of the industry. I recently purchased a home with a gas fireplace that wouldn’t light. I called late in the evening, left a message and early the next day Scott(?)returned my call and walked me through how to o-erase the fireplace, all at no charge. He could have easily sent a service technician and charged a fee. I appreciate their honesty and integrity

Sandy LeVand

21:16 06 May 21

A big Thank you to Sam & Nate for installing our fireplace today. They were personable, helpful and did an awesome job.

Deb Everett

19:06 27 Apr 21

Scott and Dan were great to work with. They made it easy and I felt affordable within my budget. Les the installer was great. Took the extra time to replace the gas line as it was not up to current code. I love the new look and it is a definite upgrade! Great job!

Mary Jurkiewicz

17:54 21 Apr 21

Sam & Nate did a fantastic job & they were so nice & enjoyable to work with. We are thrilled!!

Trevor Gerlach

14:50 25 Mar 21

Great communication from all employees from the sales floor through the installation team. Wants and needs based on our space available was closely listened to and the fireplace looks great!

Joseph Salisz

15:21 29 Jan 21

Due to COVID, a little slow out of the blocks, but once the installation team got on it, couldn’t have been a better experience. Very respectful crew. Quiet, knowledgeable, and efficient. Les, Sam and Andrew were the A team!

Dale Masbruch

20:23 22 Dec 20

Les and Mark just completed a gas log Napoleon fire place insert at our home today. Excellent job. They also completed some preplanned customization and the results look great. They let us know what they were going to do and then completed the work efficiently. Could not be more pleased.Linda and Dale Masbruch

K Hook

12:25 08 Dec 20

We recently had a gas log insert installed, and we couldn’t have asked for a better experience. From Dan in the showroom helping us figure out what we wanted, to the professional installation that Les did. If you’re in the market for a gas log insert, I strongly recommend you check them out!

Greg P

01:38 25 Nov 20

Just had Sam and Andrew install a Green Mountain woodstove in our house. They were polite, professional, precise and did an excellent job (in inclement weather). They deserve a raise!Dan at the shop provided us with great service and we would recommend VanderWall every time! Thanks guys!

Linda Frey

16:24 20 Nov 20

VanderWall Bros earned my top rating and a I will give a positive reference to friends and strangers alike! The showroom is a big beautiful experience, so Covid distancing is easy to do. Dan communicated clearly and consistently about scheduling and Les did a masterful job on our indoor gas log fireplace installation. When it's time for an outdoor fire pit we know we'll call VanderWall Bros!

Stephanie Parks

01:50 07 May 20

Great group of people. Beautiful work. We love our 2 fireplaces and recommend them with no reservations.

Barbara Stellard

21:32 24 Feb 20

Second trip to VanderWall...another outstanding experience! Simply SUPERB customer service!

Dana Gonzalez

13:53 24 Feb 20

Fabulous selection of stone, brick, glass fireplaces, etc. Nice big showroom.

Katie Lasich

01:12 06 Feb 20

I left a bad review a while back. I was wrong. I get angry to easy. This company has gone out of their way to make us comfortable with our purchase. I am sorry.

Bill Cate

14:24 30 Dec 19

Scott V. was very helpful in solving a problem with my wood burning stove.

Christa Cianfrini

18:43 08 Dec 19

I called VanderWall to get a quote on a wood burning insert to compare to other quotes I had received. Their quote was comparable (and even a bit below on installation and liner fees) but what stood out the most was their degree of professionalism and honesty. I had told them a specific model of insert we were looking at and the price I had found it for (on clearance at another store) and they gave me their input on the quality of that item and suggested that we would be getting a great deal if we purchased. They also gave me the makes and models of some other quality inserts to look and and consider for when we decide to also do our basement fireplace. It is rare to find a company that truly puts the customers best interest ahead of business gain! We will definitely be reaching back out to VanderWall's for our next project!!

TJ Hamilton

18:50 25 Oct 19

We highly recommend VanderWall Brothers for a fireplace upgrade. We have a 90 year old house and our new gas log installation fits perfectly with the look of our fireplace. Dan was great answering our questions, as well as a seamless install by Les, we couldn't have been happier with the process. We appreciated the selection of the different logs they had in the showroom to help us get the right look.Our fireplace is going to be used a lot more now 🙂 Thanks so much for everything.

Burnell Grieve

03:05 24 Oct 19

Knowledgeable, helpful employees. Not hard sell. Been back several times with questions, always willing to assist. Great job of installing on our new build.

Marti Closz

15:53 29 Jun 19

Great people to work with. Very knowledgeable and will work within your budget. Highly recommended.

Pat Kelley

15:56 29 May 19

This is a great place to start your masonry project.

Larry Netzler

23:18 18 Apr 19

We had Vanderwall Bros install a Cozy Heat fireplace about 3.5 years ago, great unit heats our entire basement in no time, had a small issue yesterday, called them and within 20 minutes Les called me back. After explaining the issue he told me he would be right over as he was going back to the shop, stopped in spent 30 mins even going on my roof to check the vent, fixed our problem, asked how much I owe, told me no charge, NOW THAT’S SERVICE, you would be foolish not to check out Vanderwall if looking for a fireplace.

Destine Reed

17:21 13 Mar 19

OMG!! This Place Has Wood pellets for Woodburning Stove when EVERYONE else had none!!! Praise the Lord!! Its Only March and most places consider wood pellets a SEASONAL product....well, its not gonna be warm tomorrow folks, so this is Thee Place to Go!!! Many Blessings to You VanderWall Brothers for looking out, and Keeping Us warm

kim karnemaat

17:37 08 Feb 19

Beautiful showroom, friendly and knowledgeable staff, excellent service and installation. We couldn’t be more pleased with our choice in Vanderwall Brothers for our fireplace and stone work. Excellent!

Kent Karnemaat

13:50 08 Feb 19

Fantastic business. Great showroom, knowledgeable people. Everyone is friendly. Les the install guy is awesome, he and his crew worked through an ice storm to install our new Cozy Heat insert, did a great job! Warm and toasty!

Michelle Maitner

04:05 21 Jan 19

What great and friendly service! Very detailed and helpful on our repair call. We will definitely use this company in the future.

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Your Dream Fireplace Starts Here

We understand that planning home improvements can be overwhelming and confusing. Let Vanderwall Brothers guide you towards the fireplace of your dreams. Our fireplace showrooms display a significant selection of stone veneers and an extensive array of indoor and outdoor fireplaces and stoves for you to see and feel the warmth. Talk to our experienced staff for expert advice and personal service. We can help you make the proper selection that compliments your living space and falls within your budget.

Visit One of Our Showrooms

GET IN TOUCH

sales@vanderwallbros.com

(616) 842-4500

VANDERWALL BROS. GRAND RAPIDS

3652 29th Street South East
Grand Rapids, MI 49512

HOURS
Monday – Friday
9:00 AM – 5:00 PM
Saturday
9:00 AM – 1:00 PM
Closed Sunday