Testimonials
“Testimonials describe what has been, and are a promise of what is to come.”
Ron Kaufman
Spring Lake
Very happy with the work ..very helpful...looking forward to more projects
Response from the owner:Thank you, Kelaro! We're glad you found our work helpful and appreciate your enthusiasm for future projects.
We went all around town, checked out and talked with every gas fireplace insert company in the area. We chose VanderWall because the Nordic fireplace and logs looked the best and were in our price range. Also, VanderWall seemed to have solidly good reviews. After deciding on the Nordic, we called Mark at the 29th St. location and ordered the unit. Within three weeks, they were here installing it. The installer was prompt and friendly. He covered the walkway from the door to the fireplace and cleaned up when he finished. Before leaving, he took time to explain the remote functions and answer any questions. The installation took about 6 hours. The whole experience was very good. We would definitely hire them again and recommend them to our friends and family. Also, we are very happy with our choice of the Nordic fireplace.
Response from the owner:Thank you, Fred, for your detailed feedback and for choosing the Nordik fireplace; we're glad Mark and our installer provided a great experience and that you would recommend us to others.
I requested a service call because our gas fireplace had not been inspected in several years. Appointment was easily set up the following week. Sam Conklin was extremely prompt and I like the advance arrival message along with his photo. He did a thorough inspection and I was able to clean the inside of the parts while he was working. I recommend Vanderwall for any inspection service. My fireplace is like new.
Response from the owner:Thank you, Pamela, for your wonderful feedback! We're glad to hear that Sam provided prompt service and that your fireplace is like new. We appreciate your recommendation and look forward to serving you again!
Really helpful and attentive people that work here, as well as an impressive selection of cultured stone for our fireplace project. This is a business that succeeds because the people they have, for sure.
Response from the owner:Thank you, Glenn, for your kind words about our helpful team and selection of cultured stone; we truly appreciate your support and are glad to have been a part of your fireplace project.
The VanderWall brothers were great! They promptly and professionally installed a gas insert into our current wood-burning fireplace and worked around a tricky setup rather quickly. They handled the whole process: scheduling the electrical contractor, inspectors, and installation seamlessly and expediently. We won't hesitate to use them again for other services!
Response from the owner:Thank you Connie! Its been a pleasure working with you on your project. Thank you for taking the time to leave this detailed feedback.
Jan Olsen of Vanderwall Brothers was outstanding in reviewing gas stove options with me for my Lake Michigan home. He was thorough, informative and we looked at numerous options. We will be buying our fireplace/stove through Jan at Vanderwall Brothers
Response from the owner:Hi Glenn. Thank you for taking the time to leave this detailed review! We will be sure to share this with Jan.
I appreciate the service I received from VanderWall Bros. They were extremely helpful, there were many examples to look at when we were deciding on what we wanted. The quote we were given was comparable to a couple of other businesses we checked with and the choices were much better.
Response from the owner:Hello Kathy! We appreciate your time in sharing your experience with Vanderwall. Thank you.
Working with Vanderwall was very easy. Mark and Andrea communicated very clearly and effectively to share the process of purchase, payment and installation. A text was sent just before Graham showed up for installation. The installers were very respectful and made sure they protected our carpet and any furniture that they were working around. I would highly recommend their products and service.
Response from the owner:Hi Steve! We appreciate your time in sharing your experience with Vanderwall. We will share this with our team! Thank you.
Every staff person that we dealt with at VanderWall’s was very professional when installing our fireplace. Sam, Nate and Graham did a wonderful job. I would not think twice about using VanderWall again.
Response from the owner:Hello Catherine. Thank you for sharing your experience with our team and your 5 star review!
Response from the owner:Hi Karla! Thank you for your 5-star review!
We had a service issue with our over 20 year-old Kozy fireplace. It turned out to be a non issue. Sam, the technician, could not have been nicer. He immediately solved the issue and explained why we were not able to turn on the fireplace. He then took us through all of our questions and features of our Kozy fireplace which we had long forgotten. Along with thoroughly cleaning the fireplace area, he was wonderful at explaining all of the details and making sure we understood everything he was saying. Fantastic service!
Response from the owner:Hello Matthew. Thank you for sharing your experience with our service technician, Sam! We appreciate your 5 star review and learning about "out in the field" appointments.
We are so happy with the service we received. From start to finish they kept us informed, and our new insert looks fantastic! Could not be more happy!
Response from the owner:Thank you Nickolaas! It has been a pleasure to work with you on your project.
Excellent followup, accurate estimates, on target recomendations
Response from the owner:Hello David! Thank you for sharing your experience with the Vanderwall Team 🙂
We stopped in to check out the purchase of the gas insert for our fireplace. Incredibly knowledgeable extremely helpful. If you want a gas fireplace insert they probably have it, lots of stoves also. I wasn’t looking for a stove, but saw pellet burners, and wood burners too. We were able to find what we wanted in an insert, comparably priced to other places that we visited. Lots of options. Definitely worth the drive if you’re considering a gas insert, stove, or outdoor gas/wood fire pit.
Response from the owner:Hi Matthew! We appreciate your time in talking about your experience in our showroom.
Response from the owner:Thank you for your 5-star review! We appreciate it!
Sam came out to recondition our fireplace thoroughly after
15 yrs purchase from Vanderwall Brothers. He beautifully reconditioned the visual and replaced some worn out parts. His patience with my questions and recommendations for the future
of our fireplace were really appreciated. That's why I Use
Vanderwall for their services.
15 yrs purchase from Vanderwall Brothers. He beautifully reconditioned the visual and replaced some worn out parts. His patience with my questions and recommendations for the future
of our fireplace were really appreciated. That's why I Use
Vanderwall for their services.
Response from the owner:Hello Debbie! Thank you for your time in leaving us information about your experience with our services and with Sam. This information will help us continue to keep our standards high.
Positive experience from visiting their showroom, selecting a beautiful fireplace gas insert, to install. Installation was seemless, Logan, their technician was amazing … very detailed. Highly recommend VanderWall for fireplace advice and install.
Response from the owner:Hi Marian! Thank you for your time in leaving us this feedback. Will be sure to share with Logan and the team 🙂
Knowledgable, friendly, efficient. Very happy with our fireplace.
Response from the owner:Hi Sarah! Thank you for your time in leaving us a review. We appreciate it and happy to see you are happy with your see thru gas log set.
Very helpful staff and a ton of options.
Response from the owner:Thank you Tom! We appreciate your feedback.
Logan was so professional and curious to explain what he was going to do and how to work pilot on / off in the future. I love our new log set and impressed that when they had a cancellation 4 days prior to our planned service date for install they asked if an earlier date would work. Waaay to go on doing Fridays work on Monday and get er done!
Response from the owner:Hi Wendy! We love having Logan on our team! Thank you for the opportunity and sharing your experience.
Low pressure sales, even installed early as they had a cancellation. Everyone was great.
Response from the owner:Thanks so much for the review, Diane! We appreciate the opportunity and enjoyed working with you.
Terrific experience from the showroom through installation. Everything is turnkeyed and well-coordinated, with great communication along the way. Would definitely recommend.
Response from the owner:Thank you for sharing your experience with Vanderwall. We appreciate the opportunity and enjoyed working with you. Thank you!
Sam Conklin came to my new home to clean, tune, and mostly to confirm my fireplaces are in good working order. His knowledge and detailed explanations assured me that they are working correctly.
Thanks Sam!
Thanks Sam!
Response from the owner:Hi Timothy ! Thank you for your time in leaving us this detailed feedback. We appreciate it and will share with Sam and the team.
Customer service is outstanding. Sam came out to fix our gas log value unit and went above and beyond. He put an extender on the on/off switch so it would be easier to adjust and not get too hot being so close to the logs, he vacuumed off the soot on our logs, and provided helpful insight on maintenance we had not received from prior company who installed our fireplace. Excellent experience and would highly recommend VanderWall Brothers.
Response from the owner:Hello Shawn. Thank you for you detailed feedback and for leaving us a Google Review. We'll be sure to share with our team.
We had an issue with our gas log fireplace. Sam came out, found the problem, ran back to the shop to get a replacement part, fixed the issue same day, everything is working normally! Very professional and knowledgeable, thank you Vanderwall, thank you Sam!
Response from the owner:Hi Scott! Thank you for your time in leaving us a Google Review and sharing your experience with Sam. We'll be sure to share this with our team.
All the employees I dealt with from start to finish and top to bottom were great and a pleasure to deal with. I highly recommend them for anything they have to offer.
Response from the owner:Hi,Tim! Thank you for your time in leaving us this detailed Google Review! We appreciate the opportunity to have worked with you.
Response from the owner:Hello Anthony! We appreciate your time in leaving us this review. If there is a certain area where we can work on improving, please let us know. Thank you!
I had a problem with my firelogs. Kurt came that very day, bringing with him a most capable employee, Sam. Sam was that most valuable of employees because he understood how to detect an obscure problem and then, even better, what it would take to solve it. I can honestly say that the logs look better than they ever have and, best of all, perform as they should. Thank you, VanderWall, and especially Sam.
Response from the owner:Hi Anne! Thank you very much for your time in leaving us a Google Review. Your details are appreciated. We will share this with Sam and Kurt. Thank you again.
Great customer service from Andrea and the entire team at Vanderwall. They made the process of converting my wood burning fireplace to a beautiful gas log set extremely easy. Can’t thank the team there enough.
Response from the owner:Hi John! Thank you for you time, opportunity, and feedback. Its been a pleasure to work with you.
Sam was here to get our gas fireplace ready for winter. He arrived on time and was very friendly and polite. He did an excellent service job on our fireplace. I feel confident that our fireplace will give us excellent service this winter because of the way Sam checked everything out and made the needed adjustments. Thank you Sam.
Response from the owner:Hi,Benedict! Thank you for your 5 Star review! We appreciate your time in leaving this feedback. We'll be sure to share this with our team!
Grand Rapids
These are the folks that you want to install or service your gas fireplace. Sam was our tech and he was personable and really knew his stuff. If I need service again, I will definitely call Vanderwall.
Sam was very professional and very knowledgeable! Did an excellent job!
We went in looking for a gas insert for our smaller wood burning fireplace. It’s an older house and needs something appropriate for its age. Vanderwalls had lots of selection, and several that would look great in our house. Spoke with Ken, very knowledgeable, extremely helpful, answered all of our questions.
Very helpful.
We LOVE our new Dimplex XL50 fireplace which we purchased at Heritage Fireplace. Mark was especially helpful and knowledgeable upon directing us to the fireplace that would suit our needs.
Our home is 111 years old and has a unique fireplace that originally burned coal. We searched to find a gas log insert that would work in our original fireplace and were so pleased to have Heritage Fireplace find one for us. We are very pleased with how it turned out!
Amazing service and good solution to replace the fire starter in our fireplace at home. It was timely and professional as well as warmth care and understanding. Ones the installer showed up to install the equipment it was done very professional and high quality. I can honestly say I had never had such service by the whole staff. Thank you so much.
Thanks Heritage for doing an outstanding job, from start to finish it was
a most excellent experience. Even though its May, with the cold weather
we have we get to enjoy it at least for a couple of days. Thanks Ken and crew for a job well done.. If I had ten thumbs I would give you ten thumbs
up, but since I only have two that will have to do. Tim..
a most excellent experience. Even though its May, with the cold weather
we have we get to enjoy it at least for a couple of days. Thanks Ken and crew for a job well done.. If I had ten thumbs I would give you ten thumbs
up, but since I only have two that will have to do. Tim..
A big Thank You to Heritage Fireplace! I ordered new fire brick for my Superior fire place over a year ago. Due to this crazy new world we live in, the manufacture could not get my order done in a timely manner. Heritage, took the time to call me every few months with an update. I never once had to call and ask, they took care of it. I can't imagine the time Heritage spent on my one little order! When it finially got here they actally sent someone to install it!
Incredible service! Thank you!!!
Incredible service! Thank you!!!
Very knowledgeable staff, patient and courteous too.
I am the person in my home who is handy, and I get that most women aren't. But, after walking into three other fireplace stores and being entirely ignored at one of them, I found Heritage Fireplace welcoming and helpful! Prices are fair and competitive, and staff is very communicative regarding delivery and code. I would return here again and again for any fireplace needs:-)
Wandered in to ask about switching from wood burning to gas fireplace. Helpful staff answered all our questions and walked us through the process. We are thrilled with the result!
I reached out to Heritage with a question regarding an outdoor gas fire pit, and received a prompt detailed response. The response was very helpful and I felt it went above and beyond what I expected. This is the kind of company you want to work with.
Very helpful, and went out of their way to make sure our problem was solved.
Superior knowledge, great prices and low pressure
Rob helped us get our gas fireplace working without having to make a house call. Saved us money and was very helpful. Will definitely come here in the future for any needs or supplies... And I called them after another company didn’t answer the phone or call back. They were more than accommodating!
GREAT PLACE
We found Heritage to be professional and great to work with, from the help in the showroom, to the installation. Rob, the owner, communicates clearly regarding pricing and timing. Installation was quick and they were super clean! I would give you guys 6 stars if I could.
We have had two separate opportunities to work with Heritage. Both times we have had minor issue son our end [not caused by them]. In both instances, they offered assistant that could have easily been billed as a service call for no charge at all. They're just great people to work with. Hope they're business continues to do well. They deserve it.
Rob was extremely helpful explaining options and design suggestions for our see through fireplace!!
Just purchased a gas log set from Heritage. Excellant service,and knowledgeable about product and installation. Quality product. Our son and family love their new and very realistic gas log set! Good pricing as well.
Knowledgeable and Very Professional Staff.
Answered all of my questions and offered suggestions to make my fireplace inserts SAFE.
Answered all of my questions and offered suggestions to make my fireplace inserts SAFE.
Your Dream Fireplace Starts Here
We understand that planning home improvements can be overwhelming and confusing. Let Vanderwall Brothers guide you towards the fireplace of your dreams. Our fireplace showrooms display a significant selection of stone veneers and an extensive array of indoor and outdoor fireplaces and stoves for you to see and feel the warmth. Talk to our experienced staff for expert advice and personal service. We can help you make the proper selection that compliments your living space and falls within your budget.